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Our Policies

WORRY FREE GUARANTEE

We work hard to find the highest quality products to meet your demanding needs. If a product you purchase from us fails to meet your expectations, return it to us within 60 days of purchase for an exchange or full refund of the product purchase price. The item must be in brand new/unused condition with all original packaging.

RETURNS/EXCHANGES

How many days do I have to make my return/exchange?

We offer a 60-Day return policy. If you are unsatisfied with your product and would like to return/exchange it, we will gladly accept your return and give a full refund of the price at purchase (some exclusions apply). Returns must be in brand new condition with original tags and packaging intact.

Can I return/exchange a product after the 60-Day period?

Returns may be made after the 60-Day period for brand new merchandise, but are subject to a 20% of total cost re-stocking fee. Exchanges may be made up 1 year after purchase date in brand new condition.

Who pays for my return/exchange shipping costs?

The customer will pay return shipping costs with the exception of:

-       Faulty products*

-       A mistake on our behalf*

-       Exchanges*

*Excludes all international shipping

I received a free gift with my purchase (i.e. Free Footprint, 700ml Fuel Bottle, etc.) do I have to return that too?

Yes. In order to receive your full refund you must return ALL products associated with the specific product being returned/exchanged.

How do I go about making my return/exchange?

Please contact Customer Service in order to receive a Return Authorization number as well as the appropriate address information to return the item. Please DO NOT just mail it back to us without first contacting Customer Service.  Otherwise, your return runs the risk of being mis-routed which can result in delays in exchanges or refunds.

 

CUSTOMER SERVICE

We take pride in taking care of you, the customer. If you aren't satisfied with your service or your new product we will do our best to correct the situation. It is important to us that you get the tools you want to do what you want with as little effort and hassle to you as humanly possible.

PHONE ORDERS

Yes, we gladly accept orders by phone. Call us at (206) 686-8002 or Toll Free at (877) 411-GEAR. Hours are Monday - Friday 9-5 Pacific Time.

All phone orders are accepted using Visa, Master Card or American Express. Second Day Air orders after 1:00 P.M. Pacific Time will be shipped the following day.

If you know what you need and don't need to speak with a Mountains Plus representative at all, just fax your order, billing and shipping info to us at (206) 686-8002 or or Toll Free at (877) 411-GEAR.

USED EQUIPMENT

From time to time we receive used equipment that is available for sale. Unlike the many other items we sell, all used equipment sales are FINAL. While we try to ensure the equipment is in good or excellent condition, we cannot vouch for the its actual condition and therefore cannot apply our Worry Free Guarantee to any pre-owned equipment.

SHIPPING INFORMATION

Most in-stock parts orders are shipped within 24 Hours Monday through Friday. There is no shipping on Saturday or Sunday. Free Shipping includes all orders shipped via Ground service and may take 7-10 business days to receive.  If 3 Day, Express or International service is requested, additional shipping charges will apply.  Cargo Boxes, Kayaks and products over 35lbs are not eligible for Free Shipping to Alaska, Hawaii, Puerto Rico or any other location outside of the Continental United States. Additionally, due to the size and weight of these products, express shipping such as USPS Priority, 2nd Day Air or Overnight are also not available. We DO NOT ship Cargo Boxes, Yakima or Cascade Designs products (MSR, ThermaRest, or Sealine) Internationally (including Canada).

DENIED SHIPMENTS

Customers are responsible for all shipping charges related to shipments that are denied upon attempted delivery.  This is especially true for Cargo Boxes, Kayaks and products over 35lbs.

BACKORDERS

Due to the many types of products we carry we will occasionally be out of stock on an item that you would like. We will notify you immediately if we are aware that an item must be back ordered. Back orders will be processed immediately upon receipt of additional stock in the order that they are received.

DAMAGED SHIPMENTS

If something is arrives damaged, protest with the delivery person at the time, and immediately file a claim. If any further assistance is needed please contact us. (Claims are paid by shipping agency, not by Mountains Plus or the companies that Mountains Plus deals with.)

PRICES

All goods will be shipped at prices in effect at the time of shipping. Prices are subject to change and items may be discontinued without prior notice. While every conceivable effort has been made to ensure accurate pricing and product information on this web site, Mountains Plus is not to be held liable in the event that a typographical error has occurred. Mountains Plus reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including after an order has been submitted. We sincerely apologize for any inconvenience.

PRIVACY NOTICE

This privacy notice discloses the privacy practices for Mountains Plus (www.mpgear.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

Information Collection, Use and Sharing


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Security

We take precautions to protect our information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (206) 686-8002 or via email.

- The Mountains Plus Team